# Frequently Asked Questions

Find answers to common questions about Pixero.

## Getting Started

### What is Pixero?

### How does Pixero work?

### What AI models does Pixero support?

### How long does it take to generate content?

## Video Generation

### What are the duration limits for each model?

### What aspect ratios are supported?

### Which model should I choose?

### How do I improve video quality?

## Troubleshooting

### Why are my videos being rejected by content policy?

### Why aren't my videos following my prompt?

### What should I do if videos keep failing?

### Why doesn't my video have audio?

## Advanced Features

### How can I use reference images for my videos?

### How can I maintain character and scene consistency?

### Can I maintain brand consistency across projects?

### How does the AI agent work?

## Credits & Billing

### How are credits calculated?

### What happens if I run out of credits?

### What is Pixero's refund policy?

### How do credit renewals work?

### How do I cancel my subscription?

## Support & Policies

### What guidelines must I follow when creating content?

### How can I contact support?

### Who's behind Pixero?

## Still have questions?

Can't find the answer you're looking for? Our support team is here to help.

Send us an email at:

[support@pixero.ai](mailto:support@pixero.ai)